Refund policy
Nestkit Refund and Return Policy
At Nestkit, your satisfaction matters to us. We want you to have a positive shopping experience and receive your order in good condition. If there is an issue with your purchase, we're here to help.
This Refund and Return Policy explains when refunds, replacements, and returns may be available for orders placed through Nestkit.
- Reporting a Problem With Your Order
If your order arrives damaged, incorrect, incomplete, or does not arrive, please contact us as soon as possible.
To help us resolve your issue, please provide:
- Photos or videos: Clear images or videos showing the damaged, incorrect, or missing item or component.
- Proof of the issue: Screenshots of relevant communications or complaints, if applicable.
- Order information: Your order number and a description of the problem.
- Tracking information: If a return is authorized, you may be asked to provide the return tracking number.
Please contact us at [customer support email] for assistance with order issues.
- Eligible Refunds and Replacements
Damaged Products
If your product arrives damaged, you may be eligible for a full refund or replacement. Please provide photos or videos showing the damage so we can review your request.
Incorrect or Missing Items
If you receive the wrong product, the wrong color or size, or an item with missing components, you may be eligible for a refund or replacement.
In these cases, returning the incorrect item may not be necessary. Please contact us with supporting photos and your order details.
Out-of-Stock Products
If an item becomes unavailable after you place your order, we will notify you and arrange a refund or discuss an appropriate replacement.
Products That Cannot Be Shipped
If your order cannot be shipped because an appropriate shipping service is unavailable, you may be eligible for a full refund.
Delayed Orders
If your order experiences a significant shipping delay, you may be eligible for a refund. Shipping time is calculated from the date the package leaves the fulfillment warehouse.
- United States and Canada: More than 30 days in transit.
- Peak shopping seasons: During busy periods, such as Black Friday, Cyber Monday, and Christmas, shipping delays may exceed 40 days.
Exceptions may apply in unforeseen circumstances, including epidemics, customs inspections, severe weather, public emergencies, and other major disruptions.
Refunds may not be available for delays caused by an incorrect or insufficient address, an unclaimed package, or the recipient being unreachable.
Order Cancellations
You may be eligible for a full refund if your order is canceled before the product has shipped.
However:
- Customized print-on-demand (POD) products: Refunds are not available for customized products under the supplier's policy.
- Orders with a Branding Project: These orders cannot be canceled after 48 hours from the time of payment.
Please contact us as soon as possible if you need to cancel an order. Once an order has shipped, cancellation may no longer be possible.
Lost Packages
If your package is confirmed lost during transit, you may be eligible for a full refund after the shipment has been investigated.
If tracking information indicates that your package has been delivered, please contact us so we can review the circumstances. A refund or replacement is not guaranteed solely on the basis of a delivery dispute.
- Products Not Eligible for Refunds
A refund or replacement may not be available in the following circumstances, subject to applicable consumer protection laws:
- Delivered packages: Tracking information confirms delivery. Please contact us if you believe your package was not received.
- Unclaimed packages: Unclaimed packages may be destroyed by the local carrier within 48 hours, according to the supplier's policy.
- Incorrect or insufficient address: The delivery issue results from incorrect or incomplete shipping information.
- Refused packages: The package was refused by the recipient.
- Customs or carrier alerts: The shipment is affected by customs clearance or other carrier-related alerts.
- Preference-based returns: You no longer want the product or simply do not like it.
- Product characteristics: The product has an unusual smell or its measurements do not match your expectations, unless the item is defective, materially misrepresented, or otherwise covered by applicable law.
Each case will be reviewed based on the circumstances and the information available.
- Return Eligibility and Conditions
Nestkit recommends contacting customer support before returning any product. International return shipping can be expensive and may cost more than the product itself.
If a return is approved, the following conditions apply:
- Contact us for return instructions before shipping the item.
- The product must be returned within 10 days after receipt, in accordance with the supplier's return policy.
- The product must be in good condition and must not affect its resale condition, except where the product is defective or damaged.
- You are responsible for return shipping costs.
- Returns can only be sent to the designated warehouse, as instructed by customer support.
- You must provide the return tracking number after shipping the product.
Please do not send a product to any warehouse without receiving return authorization and the correct return address.
- Refund Request Deadline and Product Warranty
Please report any order problems as soon as possible after delivery.
According to the supplier's policy:
- Refund disputes must generally be raised within 30 days of receiving the product.
- Products are covered by a 30-day warranty period from the date of receipt.
- Refund support under this policy may not be available after the applicable 30-day period.
Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws that apply to your purchase.
- How to Request a Refund
To request a refund or replacement:
- Contact our customer support team at [customer support email].
- Include your order number and a clear explanation of the problem.
- Attach photos, videos, or screenshots supporting your claim, where relevant.
- Provide any additional information requested by our support team.
- Follow the instructions provided to resolve your issue.
We will review your request and inform you of the available resolution.
The supplier's policy states that refund requests are processed within approximately 24–48 hours. This is a supplier processing estimate and does not guarantee the time it will take for a refund to appear in your payment account. Additional review or payment-provider processing may take longer.
- How Refunds Are Issued
Approved refunds may be issued through the original payment method, such as your credit card or PayPal account, or to your account balance where applicable.
If a refund to an account balance is offered, you may be able to use that balance to pay for future orders or withdraw it, subject to the applicable account terms.
The time it takes for funds to appear in your payment account depends on your payment provider and financial institution.
- Shipping Restrictions and Exceptional Circumstances
Certain shipping options, destinations, and circumstances may affect refund eligibility under the supplier's policy.
These may include:
- Shipping options with tracking limitations or restrictions.
- Destinations subject to supplier-specific shipping restrictions.
- Delays or damage caused by exceptional events, such as natural disasters, epidemics, strikes, wars, earthquakes, floods, storms, heavy snow, or customs inspections.
If your order is affected, please contact our customer support team so we can review the circumstances and applicable terms.
- Contact Us
If you have questions about this Refund and Return Policy or need help with an order, please contact us:
Store: Nestkit
Email: [customer support email]
Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with Nestkit. We appreciate your trust and the opportunity to help resolve any issues with your order.